Frequently Asked Questions
What is the age limit
for the
inflatables that you rent?
Unless specified elsewhere, the age limit for
all of our
inflatables is 15 years old. This means that
no one over the age of 15 is allowed to play in the
equipment. In addition to our age limit, we ask that
you do not allow people of varying ages or sizes
play in the units at the same time. This is to help
keep the smaller children safe at all times.
How much space do I
need for, what are the power requirements for, and
how many people can use the different items you
rent?
Please click here and choose the inflatable
that you will be renting to find out the space
needed, power requirements, and any other special
instructions for our different equipment. For all of
our equipment, you are responsible for providing a
level surface, roughly the size of the inflatable
that you are renting. The area must be free from
debris (including rocks & sticks), litter and pet
waste.
Can the
inflatables
be used in the rain?
No. None of the items that we rent out can be
used in the rain. If it happens to rain while the
inflatable is up, please get off/out of the
inflatable for safety reasons. After the rain stops,
you can use the inflatable again, after you dry it
off. Failure to dry it off properly may result in
serious injury.
Can I pick up the unit
and set it up myself?
To maintain the safety of our customers, we
do not allow pick-ups on any of our units. The
delivery and set up, for the local area (10 mile
radius), of each of our rental units is included in
the price. The free delivery offer only applies to
full price rentals and not specials, coupons or
discounted rentals.
I am not located within
10 miles, how much is my delivery going to be?
Please give us a call, and we will be happy
to let you know if we deliver to your area, and how
much it will be. If you rent enough items, we may be
able to include the delivery into the regular price,
otherwise, there may be an additional fee for
delivery.
What is your bad
weather policy?
We always reserve the right to cancel a
reservation (at no penalty to you) if there is a
high (40% or more) percent chance of rain or high
winds are predicted. If there is a moderate chance
of rain (20% - 40%) we will call you to see if you
would still like the unit delivered, if you do, and
it rains, you are responsible for the balance of the
rental. If the chance of rain is under 20%, we will
go ahead and deliver the unit.
How often are the
inflatables
cleaned?
We thoroughly clean each of our items before
every rental. These regular cleanings are for your
safety and to ensure the quality of our equipment,
and we take it very seriously.
Does there have to be
adult supervision present?
Yes, adult supervision must be present at all
times. If you will not be able to provide someone to
watch over the item you rented, and need help with
your party, please let us know and we will be happy
to provide one of our trained, courteous party
attendants to help you, for a fee.
What is required for
set up?
Each one of the items that we rent out
requires a different amount of space, and has
different power requirements. Please click here and
choose the item that you will be renting to find out
what those requirements are.
Do you use stakes or
sandbags when you set up the
inflatables?
If the inflatable is being set up outdoors,
we will use stakes to secure it to the ground. If
the set up is indoors, or on a hard surface, then we
will use sandbags. For sandbag installations, there
is an additional fee of $25 - $50 (depending on the
inflatable you rent). If the inflatable is being set
up outdoors, we highly recommend that you "Call
Before You Dig" (811), to verify that there are no
underground power, gas, sprinkler or communication
lines where the inflatable will be going. Making
certain that there are none of these lines is your
responsibility, and Jump 2 It,
llc.
can not be held responsible if these lines are not
marked properly and are severed during installation
of the inflatable. This is very rare, but possible,
since stakes are used to hold down the inflatable.
Do you require a
deposit?
Yes. A $50 or 10% (whichever is larger)
security deposit is required for each inflatable or
concession item that is reserved. This deposit is
due at the time of booking, and must be paid on a
credit card (either in person or over the phone). We
will not make the reservation without the deposit
being made.
Remember, this is a security deposit, and
will be charged at the time of booking the rental.
At the time of delivery, the balance of the rental
is due, in cash (cod). If there is any damage to the
unit, you will be responsible for the repair or
replacement cost of the unit, plus any lost rental
income due to the damage. You may download a copy of
our rental agreement here.
What is your
cancellation policy?
The $50 security deposit is fully refundable
if you cancel the reservation 21 days prior to your
rental date. Any cancellation within the 21 day
period will result in forfeiture of the security
deposit. This time limit does not apply to
cancellations due to weather. Any reservation that
is cancelled the same day of the delivery, other
than for weather, will result in the entire amount
being charged to credit card on file. Please
remember that you are responsible for ensuring that
there is adequate space allotted for the inflatable
to go in. Each unit's space requirements are listed
on it's description page.